Privacy Policy

  • A. Introduction
  • B. Who This Policy Applies To
  • C. Information We Collect
  • D. How We Use Your Information
  • E. Children’s Privacy
  • F. Sharing and Disclosure
  • G. International Data Transfers
  • H. Data Security
  • I. Data Retention
  • J. Your Rights and Choices
  • K. Cookies and Tracking Technologies
  • L. Promotional Communications
  • M. Changes to This Policy
  • N. Contact and Grievance Redressal
  • O. Additional Rights for Indian Residents

A. Introduction

At Ekluvya, your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our services, website, and applications (“Platform”). By using Ekluvya, you agree to the practices described in this Policy and our Terms of Service.

B. . Who This Policy Applies To

This Policy applies to all users in India who access or use the Ekluvya Platform, including learners, educators, and visitors.

C. Information We Collect

1. Information You Provide
  • Account details: Name, email address, phone number, password, and other registration information.
  • Profile information: Educational background, profile photo, and any other personal details you provide in your profile.
  • KYC for educators/content creators: PAN, Aadhaar, or other official identification, business documents, and related information for verification.
  • Communication: Any information you submit when contacting our support, filling out forms, surveys, or participating in contests/events.
  • Location: If you enable location services or provide your location for specific services.
2. Information Collected Automatically
  • Device and usage data: IP address, browser type, device information, operating system, access times, and browsing behavior on our Platform.
  • Cookies and similar technologies: We use cookies and tracking tools to enhance your experience (see Section K).
3. Information from Other Sources
  • We may receive information from third parties, such as social media logins, partners, or publicly available databases, as permitted by law.

D. How We Use Your Information

We use your information to:

  • Deliver and manage our services and features
  • Verify your identity (especially for educators and content creators)
  • Communicate with you about your account, updates, and offers
  • Improve, personalize, and secure our Platform
  • Comply with legal and regulatory requirements
  • Investigate and prevent fraud, abuse, or violations of our policies

We process your information based on your consent, our contractual obligations, legal requirements, or legitimate interests.
Review plan details carefully before purchasing. By subscribing, you agree to the specific terms, features, and validity period associated with your selected plan.

E. Children’s Privacy

Ekluvya does not knowingly permit children under the age of 18 to create individual accounts without parental or guardian consent. If you are under 18, a parent or guardian should create and supervise your account. If we are notified of any account created by a minor without consent, we will delete the account or request parental verification.

To report concerns, email : support@ekluvya.guru

F. Sharing and Disclosure

We may share your information with:

  • Service providers: For payment processing, hosting, analytics, customer support, and other operational services.
  • Affiliates and partners: For joint offerings or as permitted by you.
  • Legal or regulatory authorities: When required by law, court order, or to protect the rights, safety, and property of Ekluvya and users.
  • Business transfers: In connection with mergers, acquisitions, or sale of assets.
    We do not sell your personal data to third parties for marketing or other commercial purposes.

G. International Data Transfers

Your information may be stored and processed on servers located in India or other countries, as required for our operations. By using Ekluvya, you consent to such transfer, storage, and processing, subject to reasonable security measures and compliance with Indian data protection laws.

H. Data Security

We use industry-standard security practices—such as encryption, firewalls, and access controls—to protect your personal data from unauthorized access, loss, misuse, or alteration.
Despite these measures, no online data transmission or storage can be guaranteed 100% secure. Please protect your account credentials and notify us immediately if you suspect any unauthorized use.

I. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy or as required by law. When you delete your account or request deletion, we delete your personal data unless retention is required for legal or regulatory reasons. Certain non-personal or anonymized information may be retained for analytics or record-keeping.

J. Your Rights and Choices

As an Ekluvya user in India, you have the right to:

  • Access: Request a copy of your personal information we hold.
  • Correction: Request updates or corrections to your information.
  • Deletion: Request deletion of your personal information (“right to be forgotten”).
  • Withdraw consent: Withdraw your consent for any processing (which may affect your access to services).
  • Data portability: Request transfer of your data to another service provider, where applicable.

You can exercise these rights via your account settings or by emailing support@ekluvya.guru We may ask for verification before processing your request.

K. Cookies and Tracking Technologies

Ekluvya uses cookies and similar technologies to:

  • Recognize you on return visits
  • Remember your preferences
  • Analyze usage and improve services

You can manage cookie preferences via your browser. Note that disabling cookies may limit some features.

L. Promotional Communications

You may opt out of receiving promotional emails or messages from Ekluvya at any time by using the unsubscribe link in our communications or updating your preferences in your account.
Transactional or legally required communications may still be sent.

M. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our Platform or email. We encourage you to review this Policy periodically.

N. Contact and Grievance Redressal

If you have any questions, concerns, or complaints about this Policy or your data privacy, please contact:
Grievance Officer:
Ajay Kumar Kondaparthi
Email: support@ekluvya.guru
Ekluvya, Above Tata Motors, Hitech City Main Road, Madhapur, Hyderabad - 500081

O. Additional Rights for Indian Residents

If the Indian Personal Data Protection Bill becomes law, you may have additional rights such as:

  • Data portability
  • Right to restrict processing
  • Right to object to certain uses

We will update this Policy to reflect any new rights as required by Indian law. Last updated: 27 August, 2025
By using Ekluvya, you agree to this Privacy Policy.